Right of withdrawal
In accordance with the law of 30 December 2013 regarding book VI of the Code of Economic Law “market practices and consumer protection”, the consumer has the right to inform PlayPauze - A Natural Connection (bvba REC) in writing within 14 calendar days of receipt of the product that he or she wishes to renounce his / her purchase, with the exception of the products in the lingerie and swimwear segment which, without exception, can not be returned if the sealed packaging has been opened. We explicitly ask you to complete and send the enclosed return form. If the form is not included with the order, it can be downloaded here.
We advise the consumer to return the returned product in its original packaging, in perfect condition. If an item is damaged sent back, PlayPauze - A Natural Connection (bvba REC) can claim compensation from the consumer that is proportional to the depreciation that the item has undergone. (Article VI.51, §2 WER) Any return of which the sender can not be identified will be refused.
The costs for the return are for the account and under the responsibility of the consumer.
PlayPauze - A Natural Connection (bvba REC) recommends that a courier be used when returning products in order to be able to track the parcel via a Track and Trace number. PlayPauze - A Natural Connection (bvba REC) can not be held responsible for the repayment of goods that are lost, stolen or damaged.
The refund will be made within 14 days after receipt of the return by PlayPauze - A Natural Connection (bvba REC), provided that all conditions as described above are strictly met. In accordance with article VI.50 §1-§3 WER.